Privacy Policy

Veloura Intimacy LLC ("Veloura Intimacy LLC," "Veloura," "we," "us," or "our") provides a mobile game application designed to help couples explore intimacy, communication, and connection through guided prompts, activities, and interactive experiences (the "App").

This Privacy Policy describes how we collect, use, and share information when you use the App, our website located at velouraintimacy.com (the "Site"), and any related services (together, the "Services").

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

a. Information You Provide

Account Information (Premium Users Only).

When you upgrade to a premium plan, you may create an account or sign in using an email address or a third-party provider (such as Apple or Google). We may collect your email address and basic profile information provided by the sign-in provider.

In-App Preferences & Content.

Within the App, you may select preferences, mark favorites, or interact with prompts and activities. For free users, this information is stored in an anonymous way and is not linked to personally identifying information. For premium users, these preferences and saved items may be stored in association with your account so they can sync across devices.

Support & Communication.

If you contact us (for example, via support@velouraintimacy.com), we may collect your name, email address, and any other information you choose to provide.

b. Information Collected Automatically

When you use the Services, certain information is collected automatically, including:

• Device information (device model, operating system, language, time zone).
• Usage information (features used, screens viewed, session length, in-app events).
• App performance and crash data.

We primarily collect this information through Firebase and similar analytics tools.

c. Purchase & Subscription Information

When you purchase a premium subscription:

• Payments are processed by Apple (App Store).
• We do not receive or store your full payment card details.
• We may receive information from Apple necessary to manage your subscription, such as product type, renewal status, and country.

d. Anonymous & Aggregated Data

We may create aggregated, de-identified, or anonymized data from your information so that it can no longer reasonably be used to identify you. We may use this data for analytics, product improvement, and other internal purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve the App and Services.
• To personalize your experience (e.g., tailored prompts, saved favorites, content recommendations).
• To manage your premium subscription and verify your purchase status.
• To provide customer support and respond to your requests.
• To monitor and analyze usage and trends to improve the App's performance and features.
• To maintain the security and integrity of the Services.
• To comply with legal obligations and enforce our Terms of Use.

3. Legal Bases for Processing (Where Applicable)

Where required by applicable law (such as the GDPR in the EU/EEA), we process your personal data based on one or more of the following legal bases:

• Your consent;
• Performance of a contract (for example, providing the Services you request);
• Our legitimate interests (such as improving the App and ensuring its security);
• Compliance with legal obligations.

4. How We Share Information

We do not sell your personal information.

We may share information in the following situations:

Service Providers.

We share information with trusted third-party service providers who help us operate the Services, such as Firebase (analytics and hosting), RevenueCat (subscription management), and email/support tools. These providers are only permitted to use your information as necessary to provide services to us.

App Store Platforms.

Apple may receive information as necessary to process purchases, manage subscriptions, and comply with their own policies.

Analytics & Attribution.

We may share limited, aggregated, or anonymized information with analytics or attribution partners to understand how users find and use the App (for example, tracking installs or conversions from advertising campaigns). We do not share explicit in-app content or intimate user details for advertising purposes.

Legal Requirements & Protection.

We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation;
• Protect and defend the rights or property of Veloura Intimacy LLC;
• Protect the personal safety of users or the public;
• Protect against legal liability.

Business Transfers.

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

5. Data Retention

We retain personal information for as long as necessary to:

• Provide the Services;
• Fulfill the purposes described in this Privacy Policy;
• Comply with legal, tax, or accounting obligations;
• Resolve disputes and enforce our agreements.

We may retain aggregated or de-identified data for longer periods for analysis and product improvement.

6. Data Security

We take reasonable technical and organizational measures to protect your information, including the use of secure connections, authentication, and access controls.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials (if applicable).

7. Your Choices & Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request deletion of your data (subject to legal obligations);
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent.

You can typically manage some of your information directly in the App. For other requests, contact us at support@velouraintimacy.com.

If you are in the EU/EEA, you may also have the right to lodge a complaint with your local data protection authority.

8. Children's Privacy

Veloura is designed for adults only and is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

9. International Transfers

Our Services may be operated from the United States and other countries. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other jurisdictions that may have different data protection laws than your country.

10. Third-Party Links

The Services may contain links to third-party websites, services, or content that we do not control. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" at the top of this page. Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Veloura Intimacy LLC
Email: support@velouraintimacy.com