Privacy Policy

Veloura Intimacy LLC ("Veloura," "we," "us," or "our") provides a mobile application designed to help consenting adult couples explore intimacy, communication, and connection through guided prompts, activities, and interactive experiences (the "App").

This Privacy Policy explains how we collect, use, and protect information when you use the App, our website located at velouraintimacy.com (the "Site"), and any related services (collectively, the "Services").

By using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information necessary to operate, improve, and support the Services.

a. Information You Provide

In-App Preferences & Interactions

You may interact with prompts, activities, and games, set preferences, or save favorites within the App.

• Anonymous users: This information is stored without collecting personally identifiable information.
• Premium access: Premium features are unlocked through Apple's in-app purchase system. We do not require users to create a Veloura account to use premium features.
• Future account features: If account-based features (such as syncing across devices or partner linking) are added in the future, additional information may be associated with account credentials. We will update this Privacy Policy before any such change.

Customer Support Communications

If you contact us, we may collect:

• Your email address
• Your name (if provided)
• The contents of your message

This information is used solely to respond to your inquiry and provide support.

b. Information Collected Automatically

When you use the Services, we may collect certain technical and usage information, including:

• Device information (such as device model, operating system, language, and region)
• App usage data (such as features used, screens viewed, and session activity)
• Performance and crash diagnostics

This data is collected through tools such as Firebase, Apple services, and similar platforms and is used to maintain and improve the App.

c. Purchase & Subscription Information

All purchases and subscriptions are processed by Apple through the App Store.

• We do not receive or store payment card details.
• Apple may share limited information with us (such as subscription status, product identifier, and country) to allow us to verify entitlements and provide premium access.

d. Advertising & Attribution Data

We use third-party advertising and attribution tools (such as Meta) to measure the effectiveness of our marketing campaigns and understand how users discover the App.

• These tools may collect device-level identifiers and usage data, subject to user permission where required.
• We do not share users' intimate preferences, prompt responses, or in-app content for advertising purposes.
• Users may control or limit ad tracking through their device settings, including opting out via Apple's App Tracking Transparency framework.

e. Aggregated & De-Identified Data

We may generate aggregated or anonymized data that cannot reasonably be used to identify individuals. This data is used for analytics, product improvement, and operational insights.

2. How We Use Information

We use the information we collect to:

• Provide and maintain the App
• Personalize user experiences (such as saved preferences)
• Verify subscriptions and entitlements
• Analyze usage patterns to improve features and content
• Measure marketing effectiveness
• Provide customer support
• Maintain security and prevent misuse
• Comply with legal obligations

We do not use intimate preferences, prompt responses, or in-app interactions for advertising targeting.

3. Legal Bases for Processing (Where Applicable)

For users in jurisdictions that require a legal basis (such as the EU/EEA), we process data based on:

• User consent
• Performance of a contract (providing the Services)
• Legitimate interests (improving and securing the App)
• Compliance with legal obligations

4. How We Share Information

We do not sell personal information.

We may share information in the following limited circumstances:

Service Providers

We work with trusted third parties that support our operations, including:

• Firebase (analytics, hosting, crash reporting)
• RevenueCat (subscription management)
• Customer support and email service providers

These partners may access information only as necessary to perform services on our behalf and are required to protect it.

App Store Platforms

Apple receives information related to purchases, subscriptions, and App Store compliance.

Legal & Safety Obligations

We may disclose information if required to:

• Comply with applicable laws or legal processes
• Protect the rights, safety, or property of users or Veloura
• Prevent fraud, abuse, or security incidents

Business Transfers

If Veloura is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to this Privacy Policy.

5. Data Retention

We retain information only for as long as necessary to:

• Provide the Services
• Fulfill the purposes described in this Privacy Policy
• Meet legal, accounting, or regulatory obligations
• Resolve disputes and enforce agreements

Aggregated or anonymized data may be retained indefinitely.

6. Data Security

We use reasonable technical and organizational safeguards to protect information, including encryption, secure connections, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Choices & Rights

Depending on your location, you may have rights to:

• Access your information
• Request correction or deletion
• Object to or restrict certain processing
• Withdraw consent where applicable

You may manage certain information directly within the App. For additional requests, contact us at support@velouraintimacy.com.

Users in the EU/EEA may also have the right to lodge a complaint with their local data protection authority.

8. Children's Privacy

Veloura is intended for adults 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we become aware that such information has been collected, we will delete it.

9. International Data Transfers

Our Services may be operated from the United States or other jurisdictions. By using the Services, you understand that information may be processed in countries with different data protection laws than your own.

10. Third-Party Links

The Services may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" above. Continued use of the Services after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Veloura Intimacy LLC
Email: support@velouraintimacy.com